The bank of 2030 will not be built around branches, fragmented services or siloed channels.

It will need to fit into how people actually live, spend, save and make financial decisions.

The decisions leaders make today will shape whether their banks stay relevant by the end of the decade.

This session looks at what leading banks are building now, and what needs to change.

This webinar will bring together thought leaders to explore:

• What will customers expect by 2030, and where do banks still fall short?
• Where can AI make banking more personal and responsive when customers need it most?
• How should banks close the gaps between mobile, online, branch and service channels so the customer journey feels seamless?
• What should C-level leaders prioritise now to build a bank that stays competitive through the end of the decade?

Speakers:

• Jerry G. Ngo, CEO, East West Banking Corporation
• Anxin Leong, Head of Group Strategy, Tyme Group
• Connie Leung, Senior Director, Financial Services Business Lead – Asia, Microsoft
• Frankie Wai, Business Solution Director, Temenos

Moderator: Vincent Fong, Chief Editor, Fintech News Network

Date: 4th August 2026
Time: 2PM to 3PM (SGT)